INTRODUCTION
Joaura respects the privacy of our customers and has developed this Privacy Policy to demonstrate our commitment to protecting your privacy.
This Privacy Policy explains why we collect personal information and how we collect, use, disclose, store and protect your personal information. It also explains how you can access, correct, update or delete any personal information provided to us.
If you do not agree to the terms and conditions of this privacy notice, please do not use Joaura.com.
COLLECT INFORMATION
In order to deliver necessary and effective services, Joaura may collect personal information.
What Is Personal Information?
Personal information is any information about an identifiable individual and so includes any information that can be used to identify you, such as your name, gender, date of birth, address, telephone number or email address.
What Personal Information Do We Collect?
We may collect personal information including your name, gender, date of birth, address, telephone number and email. Information about your computer hardware and software is also automatically collected when you use our website. This information can include your IP address, browser type, access times and/or referring website addresses. This information is used by us for the operation of the website and the services offered on the website and to maintain the quality of the services offered on the website.
How We Collect Information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, marketing communication, surf the website, or enter information on Joaura.com.
USE OF COLLECTED INFORMATION
We may use the information we collect to:
1. To personalize user's experience by delivering the preferred content and products.
2. To improve our website service.
3. To respond to your customer service requests timely.
4. To quickly process your transactions.
5. To administer a contest, promotion, survey or other site feature.
6. To send periodic emails regarding your order or other products and services.
(Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.)
7. Meet our legal responsibilities
Legal Grounds
To process your personal information, we rely on certain legal grounds, depending on how you interact with our Services. When you purchase products from our Services, we need your personal information to fulfill our contract with you. We also rely on other legal grounds to comply with a legal obligation, or to protect your vital interests.
Legal Ground for Processing Personal Data Under The General Data Protection Regulation (“GDPR”)
If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it.
Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled.
Treatment of personal data of EEA residents
If you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized:
Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR").
If you are a resident of the EEA, you have certain data protection rights. Joaura takes reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information (known as “Personal Data” under the EU General Data Protection Regulation).
If you wish to be informed of what Personal Data we hold about you and if you want it to be removed from our systems, please contact us using the contact information set out below. Note that where we act as the data processor on behalf of our users, you will be required to contact the data controller directly to exercise your rights.
INFORMATION SHARING AND DISCLOSURE
Information Sharing
Joaura will never sell or provide any of your personal details to third parties (excluding partners from which you may have entered our site) without your permission.
However, in order to provide the best possible service to you, we do share your data with the following categories:
● Companies that do things to get your purchases to you
● Payment services approved by you once chosen at checkout
● Service providers
● Professional analytics tool providers
● Credit and fraud prevention agencies and law enforcement
● Companies approved by you
Information Disclosure
Your personal information will not be used or rent to any third parties for their marketing purposes without your explicit approval. We may disclose your personal information to respond to legal requirements, respond to claims, enforce our policies, that a posting or other content violates other's rights, or protect anyone's rights, property or safety. Such information will be disclosed in accordance with applicable laws and regulations.
INFORMATION STORAGE AND PROTECTION
We have appropriate measure in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. Your personal information may be stored by us in various forms. We will take reasonable steps to maintain the integrity and security of any personal information we have stored, including taking reasonable steps to prevent interference and loss, misuse, unauthorised access, modification or disclosure of such personal information.
It is important that you protect your privacy by ensuring that no one obtains your personal information and you must contact us if your details change. If you do not wish to use the internet to transmit personal information you can mail the Privacy Officer using the details. If we no longer require your personal information for the purposes stated in this Privacy Policy or we have received it inadvertently, we will take reasonable steps to securely destroy or de-identify it as soon as practicable, as long as it is lawful to do so.
We keep your personal information that we obtain about you for no longer than is necessary for the purposes for which it is processed. How long we keep it will depend on the nature of information, the purpose for which it is processed and whether you chose to unsubscribe from our communications.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulatory authority of a suspected data security breach where we are legally required to do so.
YOUR CHOICE
We want you to be comfortable with the information we collect and use, therefore, we strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may become inaccessible or not function properly.
Promotional Offers. If you do not wish to have your email address/contact information used by Joaura to promote our own or third parties’ products or services, you can opt-out by unchecking the relevant box located on the Contact Information form during the checkout process. If you don’t want us to send you marketing messages anymore, you can reach out to us here: [email protected] or just unsubscribe from the link in one of our email messages. This opt out does not apply to information provided to Joaura as a result of a product purchase, warranty registration, product service experience or other transactions.
Non-promotional Purposes. If you have opted out of receiving marketing or promotional communications from us, we may still contact you for transactional or informational purposes (such as for customer service). We may also still contact you to comply with our legal or other compliance obligations.
YOUR RIGHTS
You have the right to do the following regarding your personal information:
● Request how your information is being used
● Access the personal information we hold about you
● Have us correct or change inaccurate personal information we hold about you
● Request that we delete your data or stop collecting your data, in some circumstances
● Ask us to stop direct marketing messages
If you would like to action any of the above or have questions regarding your rights, please email us at [email protected] with us.
COOKIES
Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices.
We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as "cookies."
Purpose Of Using Cookies
Some cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience. We use cookies for the following purposes:
● To allow you to securely sign in to your account, so that you can use "my account" features such as order information, making payments and viewing statements.
● To store the content of your online shopping bag whilst you browse the site and to complete an order.
● To record the areas of the website that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. we use this data to help make the websites more user friendly, develop our website design and to continuously improve the quality of the service we provide.
● To distribute visitors to our websites evenly across platforms to ensure the content is served at the fastest possible speed.
● Provide relevant products and services to you when you come to the websites and ensure that relevant marketing material is provided to you.
● Detect and prevent fraud and other crimes.
Cookie Function
Joaura uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse Joaura.com and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.
Cookies have the following functions:
Shopping Cart
Understand and save user's preferences
Keep track of advertisements
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future
By visiting our site, third party services such as Facebook, Google, Twitter, Livechatinc, or Adroll may place cookies into your browser on our behalf to make the users experience better and for advertising or targeted advertising purposes.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
THIRD-PARTY LINKS
Our Services may provide links to third-party websites and apps for your convenience or information. Third-party websites and apps have their own privacy notices or policies, which we strongly encourage you to review. To the extent any third-party websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.
CHANGES TO PRIVACY POLICY
We may amend this Privacy Policy from time to time. Use of Personal Information we collect is subject to the Privacy Policy in effect at the time such information is collected, used or disclosed. If we make material changes to this Privacy Policy including material changes in the way we use, disclose or process Personal Information, we will notify you by posting an announcement on our Website or by sending you a notification prior to the change becoming effective. You are bound by any changes to the Privacy Policy when you use the Website or Services after such changes have been first posted and your continued use of such Services or the Website after the effective date of the change will constitute deemed consent to the revised Privacy Policy.
CONTACT US
If you have any questions, comments or concerns about this Policy or about our privacy practices, or to exercise any of the rights set out in this Privacy Policy, including your opt-out rights, please send an email message to [email protected].