RETURNS & EXCHANGES

Joaura.com focuses on providing excellent products and creating enjoyable shopping experience to our customers. Our Return and Exchange Policies were created to help customers to handle all kinds of return or exchange cases.

We want you to feel comfortable and confident when shopping at Joaura, If you are not fully pleased with your order, please do contact us within 30 days from the delivery date, we are always at your service.

Return & Exchange Conditions

1. Items returned without authorization will not be accepted.

2. The time frame for return & exchange must not exceed 30 days from when the original order was received.

3. Please make sure all items must be returned in original condition (unworn, unwashed, unaltered, and undamaged) with the original tags attached.

4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

Return Process

1. Email our Customer Service: [email protected] within 30 days upon receiving your order. Please send us an explanation and photographs to state the reason for your return. We reserve the right to refuse returns without prior approval from our Customer Service.

2. Once you received the reply from [email protected], it means your request for return has been approved. Please return the dress to us with the address we provided ASAP. This information must be written and sent to us with the package: Order Number/Email/Full Name. This is very important for us to recognize your package. We are not able to arrange a refund without this information.

3. All the products that be returned must be checked. We will process the refund when we confirm. Once the refund has been processed by us and notify you via email, it usually takes 5-15 business days for the money to get back to your account, depending on your bank or payment service. We reserve the right not to process the refund if they are returned in unacceptable condition. (If no refund is received within 30 days, please contact us via email)

Note:

• Please contact our Customer Care team( [email protected]) for return instructions and return center address.

• We do not accept returned items that were sent back directly without notifying us first. Please do not return the package directly to the address on our website or on the package. Returned packages without an authorized return address from customer service representatives will not be refunded.

• We reserve the right to reject returns from customers who do not provide clear photographic evidence or a detailed description of the problem. Furthermore, if we are unable to contact you by email, we may not be able to process your return or exchange.

• The Buyer is responsible for return shipping cost.

• When you ship your return to us, please ensure that you keep your shipping receipt and tracking information. We are not liable for returned goods that are wrongfully shipped, damaged, or lost during shipping.

Order Cancellation

1. Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.

2. Once your order has been shipped, it can no longer be cancelled. You can apply for a return or exchange after receiving the package.

Contact US

Please feel free to contact us with any questions.
Email: [email protected]